Privacy Policy

Privacy Policy

At Grosvenor Casino Great Yarmouth, we are committed to protecting the privacy of our customers' personal data.

What Personal Data Do We Collect?

We collect various types of information about you when you visit or join us at the casino. This may include:

• Your name and contact details (address, phone number, email)
• Date of birth
• Information related to your gaming activities, such as game preferences and betting patterns

How Do We Use Personal Data?

We use your personal data for various purposes, including:

• To provide you with our services, such as managing your account and delivering our products and services
• To communicate with you about special offers and promotions that may interest you
• To conduct market research to improve our services and experiences

How Do We Protect Your Personal Data?

We take the security of your personal data seriously. We have implemented various technical, administrative, and physical safeguards designed to protect your information from unauthorized access.

Your account details will be stored securely on our servers, using industry-standard encryption methods (TLS 1.2 or higher). Only authorized personnel will have access to this information.

Who Has Access To Your Personal Data?

We may share your personal data with third-party service providers who assist us in the delivery of our services and experiences. These partners are contractually required to protect your information and comply with all applicable laws and regulations regarding data protection.

Additionally, we reserve the right to disclose certain types of data if requested by law enforcement or regulatory agencies.

How Do You Update Your Preferences Or Withdraw Consent?

You may update or withdraw your consent for receiving communications from us at any time. To do so, please:

• Contact our customer support team via phone
• Write a letter to the address specified in this policy
• Email us

We will promptly respond to your request and ensure that you no longer receive unwanted communication.

Data Retention And Erasure

Your personal data will be stored for as long as necessary to provide our services, comply with regulatory requirements, or for such period required by law. You have the right to ask us to delete any of your information at any time; we will assess each request on a case-by-case basis.

Changes To This Policy

We may update this policy from time to time without prior notice. Changes take effect immediately upon publication. Your continued use of our services or interactions with us signify acceptance of the updated terms and conditions, including our privacy policies.

By participating in activities at Grosvenor Casino Great Yarmouth, you agree that we may collect, store, and process your personal data as outlined above.